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Etiquette & Protocol
Behaviour Policy
Last Updated: 27 Mar 2026
Ladywood Leisure Centre and Birmingham Community Leisure Trust has a zero tolerance approach to unacceptable verbal and physical behaviour directed towards staff and customers. Behaviour that is regarded as unacceptable includes but is not limited to:
- Excessive shouting
- Swearing
- Harassment
- Bullying
- Discrimination
- Threats
Any unacceptable behaviour will be taken very seriously and may result in the immediate ejection from the centre and the permanent exclusion of offenders.